Returns / Refund Policy
You may return most new, unused non-electrical parts within 30 days of delivery for a refund minus restocking fees. Restocking fees are calculated upon final receipt and will range from twenty to fifty percent based on the condition we receive it back in our warehouse.
You will need to pay for return postage if you ordered the wrong part, changed your mind, or any reason that was not our error.
You should expect to receive your refund within 3-5 days once received back in our warehouse, however, in many cases you will receive a refund more quickly. Keep in mind it takes your bank to process a refund request 5-10 business days.
Used & Installed Parts
For the purposes of this policy, electrical parts are considered installed when the wires and or harnesses are attached. Electrical parts that have been plugged-in but have not had power applied to them are still classified as having been installed and do not qualify for return. Gas components include, but are not limited to, items such as gas valves, pressure regulators and safety valves. These items cannot be returned if the gas lines or electrical connectors have been attached. Electrical parts are not returnable if power has been applied and been in use.
Customers have 30 days from the date of receiving the part to contact us for a return. Once we have been contacted, we will issue the Return Authorization. The Return Authorization will need to be included with the return for proper credit processing. We do not accept returns after 30 days.
We recommend that customers get a tracking number from the carrier they have chosen to return the part. Once the part is delivered to our receiving department most refunds are issued within a few days. However, depending on the bank’s policy it may take up to two weeks for them to post the credit to your account. If it has been three weeks since we received your shipment and you still have not received credit, please contact us for further information.
Part(s) may not be returned without an email Return Authorization. Prosource Parts LLC has the right to refuse any unauthorized package. Any parts returned without obtaining a Return Authorization will be charged a 50% restocking fee. An unauthorized package is any part return that has not been given authorization by email or any part found to have been previously installed/used.
Unauthorized packages may be refused at the warehouse and returned to the sender. Customers may incur the cost of shipping the unauthorized package back to the sender. For items cancelled or returned due to reasons other than an error on our part, the actual cost of shipping will be deducted from the refund and Prosource Parts LLC is not responsible for return postage. Parts in non-OEM packaging will be declined for a refund.
Damaged / Incorrect / Missing Items
If your order was damaged, is incorrect or is missing an item(s), please notify customer service within 10 days of receiving your order. If we do not notate your account within 10 days we cannot guarantee that we will be able to offer you a replacement order.
Once the damaged/incorrect/missing item has been reported and confirmed by our staff, a new part will be sent to replace the item.
Some returns may require additional shipping & handling fees due to contents, size or product/services, these fees will be deducted from your total refund amount. In some cases, an additional $5.00 processing fee may be added.
Unforeseen & Unavoidable Circumstances
We cannot predict unforeseen circumstances such as weather delays, power outages or other things often referred to as “acts of God.” Although these delays may prevent your order from arriving on time, they are out of our reasonable control. In those cases we will work with you and the shipping carrier to be sure you get your package as soon as possible, however our normal shipping and delivery guarantees don’t apply.
Of course these are our basic guidelines but we are always working for our customers so if you need assistance outside of the policy listed above please contact us for a resolution.
*As long as we receive this return in the original packing, the part(s) is unused and not installed we will be able to process the refund. If we do receive the part(s) used, installed or without original packaging we will not be able to process the refund. Installed and used parts will be disposed of immediately and we will not be able to get these back from the warehouse. All electrical parts that are returned are inspected by technicians for signs of installation on the parts.
We ship only to USA confirmed addresses.
We offer FREE economy shipping, first class shipping, and priority shipping options.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
At Prosourceparts.com every repair part we sell comes with our 30-day money back guarantee. If you’re not satisfied with your repair part for any reason, you can send it back for a full refund of the part price.
All our parts are of the highest quality and certified by the manufacturer so the replacement parts you order are the same as the original part you are replacing. Our exact model number search also helps ensure that you are getting the right part for your appliance or electronic. If for some reason you still need to return a part, just let us know and we can guide you through our no-hassle return process. Give yourself peace of mind and order your repair parts from Prosourceparts.com today.
30 Day Return
- Parts must be in resalable condition to qualify.
- All electrical parts must not have been installed.
- Returned items that have been installed will not be returned to customer.
- Customer is responsible for shipping returned parts back to PartSelect.
- Any item received after 30 days of shipment date will not be refunded.
Ship Returns To: