- Returns / Refund Policy
Returns / Refund Policy
Please follow the steps below for returns
1. Log into Prosourceparts.com, then go to My Account.
2. Click Completed to see a list of all your completed orders.
3. Find the order you wish to return, then click Return Item(s) next to View Order Details.
4. Fill out the following items on the return request:
5. Click Submit Return Request.
You may return most new, unopened items within 30 days of delivery for a refund minus restocking fees. Restocking fees are calculated upon receipt and will range from twenty to fifty percent based on original condition and packaging. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 3-5 days once received back in our warehouse, however, in many cases you will receive a refund more quickly. Keep in mind it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Used & Installed Parts
For the purposes of this policy, electrical parts are considered installed when the wires and or harnesses are attached. Electrical parts that have been plugged-in but have not had power applied to them are still classified as having been installed and do not qualify for return. Gas components include, but are not limited to, items such as gas valves, pressure regulators and safety valves. These items cannot be returned if the gas lines or electrical connectors have been attached. Electrical parts are not returnable if power has been applied and been in use.
Customers have 30 days from the date of receiving the part to contact us for a return. Once we have been contacted, we will issue the Return Authorization. The Return Authorization will need to be included with the return for proper credit processing. If past 30 days, a warranty claim return will need to be processed and the complete part or kit will need to be returned. Warranty claims may or may not be refunded. If a part is received damaged you have 3 days to let us know so we can issue a return label. After this period we do not issue a return label.
We recommend that customers get a tracking number from the carrier they have chosen to return the part. Once the part is delivered to our receiving department most refunds are issued within a few days. However, depending on the bank’s policy it may take up to two weeks for them to post the credit to your account. If it has been three weeks since we received your shipment and you still have not received credit, please contact us for further information.
Part(s) may not be returned without an email Return Authorization. Prosource Parts LLC has the right to refuse any unauthorized package. Any parts returned without obtaining a Return Authorization will be charged a 50% restocking fee. An unauthorized package is any part return that has not been given authorization by email or any part found to have been previously installed/used.
Unauthorized packages may be refused at the warehouse and returned to the sender. Customers may incur the cost of shipping the unauthorized package back to the sender. For items cancelled or returned due to reasons other than an error on our part, the actual cost of shipping will be deducted from the refund and Prosource Parts LLC is not responsible for return postage. Parts in non-OEM packaging will be declined for a refund.
Used & Installed Parts
For the purposes of this policy, electrical parts are considered installed when the wires and or harnesses are attached. Electrical parts that have been plugged-in but have not had power applied to them are still classified as having been installed and do not qualify for return. Gas components include, but are not limited to, items such as gas valves, pressure regulators and safety valves. These items cannot be returned if the gas lines or electrical connectors have been attached.
Damaged / Incorrect / Missing Items
If your order was damaged, is incorrect or is missing an item(s), please notify customer service within 10 days of receiving your order. If we do not notate your account within 10 days we cannot guarantee that we will be able to offer you a replacement order.
Once the damaged/incorrect/missing item has been reported and confirmed by our staff, a new part will be sent to replace the item.
Some returns may require additional shipping & handling fees due to contents, size or product/services, these fees will be deducted from your total refund amount. In some cases, an additional $5.00 processing fee may be added.
Unforeseen & Unavoidable Circumstances
We cannot predict unforeseen circumstances such as weather delays, power outages or other things often referred to as “acts of God.” Although these delays may prevent your order from arriving on time, they are out of our reasonable control. In those cases we will work with you and the shipping carrier to be sure you get your package as soon as possible, however our normal shipping and delivery guarantees don’t apply.
Of course these are our basic guidelines but we are always working for our customers so if you need assistance outside of the policy listed above please contact us for a resolution.
*As long as we receive this return in the original packing, the part(s) is unused and not installed we will be able to process the refund. If we do receive the part(s) used, installed or without original packaging we will not be able to process the refund. Installed and used parts will be disposed of immediately and we will not be able to get these back from the warehouse. All electrical parts that are returned are inspected by technicians for signs of installation on the parts.
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When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.